Our story
We are passionate about creating retirement communities where hospitality, support, and kindness are at the heart of everything we do.
What does 'home' mean to you?
Our purpose
Great retirement communities aren’t really about the buildings themselves - they’re about the people, culture, and services within them. At Untold Living, we are focused on creating thoughtfully designed, affordable senior housing developments that foster a sense of security, connection, community and wellbeing.
Integrated Retirement Communities (IRCs) offer a possible solution for those finding home life increasingly challenging, whether for themselves or a partner. Our retirement villages blend independence with social connection, offering private homes within a supportive community setting. We embrace modern technology in a discreet way, ensuring it enhances life without overwhelming it.
For those who need support, our in-house, CQC-registered team provides flexible care - from occasional assistance to daily needs - delivered with a light touch. This adaptable approach makes IRCs an empowering choice for those ready to embrace a fulfilling new chapter, with peace of mind built in.
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Our promise
The decision to move to a retirement community is a big and complex one, and making it can feel overwhelming.
Moving in one's 70s or 80s creates additional pressures in practical, logistical and emotional terms. There are also adult children’s concerns to consider, and, at Untold Living, we empathise with what you or a loved one are grappling with.
Add to this emotional cocktail the fact that there is an understandable fear of being ‘sold to’ through high pressure sales techniques – is it any wonder that people shy away from even picking up the phone?
At Untold Living we take a different approach.
We do not try to sell, we simply guide. Our aim in the Sales team is to guide prospective residents towards the right outcome for them as an individual. Integrated Retirement Communities are not for everyone and that’s absolutely fine by us, but sometimes they are, and that’s where we can help.
So if you are reading this with a particular situation in mind (you didn’t end up on our website by accident did you?), and, wondering if you should get in contact, here is our promise to you:
- There will be no high pressure sales techniques.
- You are in control. It’s your agenda – at your speed, and, always your decision as to how you do, or don’t want to engage.
- We genuinely want to find out about you as a person, and, your specific circumstances because without knowing these, we cannot serve you well.
- If we don’t think Untold is right for you, we will tell you and suggest alternatives.
- If you want to come to see us you are always very welcome, but we would like to come to see you in your home as well.
- We will listen more than we will talk.
Please, hold us to these promises.
Safety and security
Untold Living communities are staffed by directly employed teams who play a vital role in maintaining a safe environment. This environment includes both physical and human security measures, emergency response procedures and general wellbeing. Our teams ensure that all residents are provided with prompt assistance, in case of emergencies, accidents or any kind of urgent situation.
Controlled access
A primary safety feature of a retirement village is controlled access. All Untold Living villages have doors that restrict access to individuals without authorisation. This approach reduces risks of unwanted visitors and by using access cards and key fobs. All entry points are controlled. This approach to 'access control' creates a secure environment for residents, gives peace of mind to relatives and residents, and, creates a sense of exclusivity.
It’s your home, so you decide who comes in.
Community and social interaction
Safety comes in many forms and the sense of community and social engagement that exists within our villages is tangible. Social ‘get-togethers’, clubs, events and outings not only support better mental and physical health but also create a community-focused environment, where residents can look out for one another. It’s this mutually supportive context that makes an Integrated Retirement Community such a good option for some people.
Maintenance and accessibility
All Untold Living communities provide maintenance services to ensure that everything is working and safe. Regular inspections, adaptions and repairs take place throughout the year which means that you don’t have to climb any more ladders or change any more light bulbs – if you don’t want to. Each development has a maintenance manager who can carry out works inside your home, and address accessibility issues should they arise.
Hear from our team
Working at Chantry Court has been an incredibly rewarding experience. The supportive environment and strong sense of community make each day fulfilling. It's truly inspiring to be part of a team that values kindness and dedication to our residents.
Minnie, Chantry Court
Meet the team
Every Untold Living village has a dedicated Operations team committed to supporting residents and ensuring the community runs smoothly each day. From the Care team and General Manager to the Chef, these are the familiar faces you’ll interact with regularly.
Behind the scenes, Untold Living’s Management team oversees the business and upholds our mission across all retirement communities, ensuring the highest standards of care and service. Meet the people who help bring our vision to life.
Russell Jewell – CEO
Russell has built a distinguished 40-year career in commercial property, with a focus on the later living sector over the past three years. As a Chartered Surveyor, he began his journey in general practice in London and Madrid before transitioning into investment banking and fund management. He held roles as European Head of Principal Investments at Merrill Lynch and later as European Head of Real Estate Private Equity at AEW, a fund management firm.
During his...
Scott Orr - Investment Director
After a career in real estate corporate finance and private equity, Scott spent the last decade immersed in the world of care, leading the growth of HC-One, the UK’s largest care home group. During this time, he led the carve-out of the care business from Retirement Villages. Through it all, one realisation stood out: too many people were left with only two options - stay in a home that no longer suited their needs, or...
Amy Herbert – Operations Director
Amy brings 18 years of experience in the Health and Social Care sector, where she has encountered and managed a wide array of care and support services for the UK’s older generation. Her commitment to empowering older individuals to live independently and with dignity drives her work. Amy believes that Britain is on the cusp of a revolution in later living, led by forward-thinking companies like Untold Living. Her mission is to ensure that every...
Henry Sumner – Chief Financial Officer
Henry began his career as an accountant with Ernst & Young in London, choosing real estate as his sector focus. To him, real estate was more than just an investment class; it was a tangible way to make a lasting impact. He soon left the security of the City to work on the regeneration of Battersea Power Station, an ambitious project that inspired his belief in the power of real estate to transform communities and...
Lex Cumber – Sales and Marketing Director
Lex has been involved in the later living sector since 2010, when he helped build an Extra Care scheme for a Housing Association. His career has since spanned developing care homes, IRCs, working with a US-based senior sector CRM platform, representing the UK's trade body ARCO, and, most recently, working with Untold Living.
Lex’s experiences, both professional and personal, have shown him the powerful difference IRCs can make. In his own family, he has seen relatives...
Ed Aldridge – Land and Planning Director
Ed is a Chartered Surveyor with over 20 years of experience in real estate and property development. His background includes extensive expertise in healthcare development, having managed the creation of approximately 1,700 care beds with a total developed value exceeding £250 million during his 10 years at Castleoak Care Developments. Ed has a flawless planning success record in the care sector and oversees the entire development process, from acquisition through to planning and construction. His...
